Basidium Equilibrium Shipping Update: Please Read Before Ordering
As the seasons shift and orders ramp up, we want to share a few important updates about shipping timelines and expectations. We’re a small but dedicated operation, and we know how important timely delivery is—especially for those eagerly awaiting their next microscopy session. 😉
📬 Updated USPS Shipping Estimates
The reality? USPS has been a bit… unpredictable this year. To keep things transparent, we’ve adjusted our expected delivery windows:
Ground Advantage: 7–14 business days
Priority Mail: 4–8 business days
Priority Express: 2 business days (the only USPS service with a guaranteed delivery window)
💡 Reminder: Refunds on shipping fees are only available for Priority Express. All other delivery windows are best estimates, not guarantees.
🚨 What to Do if Your Order Is Delayed
We’ll never leave you in the dark. If your order seems stuck in the postal matrix:
Wait at least 7 business days, then visit the USPS Missing Mail Tool to start a claim.
Need our return address or assistance? Reach out to us here—we’re happy to help.
If it’s been 14+ business days, let us know. You may be eligible to file a Delivery Insurance Claim, and we’ll walk you through it.
🧪 Order Early, Relax Later
If your microscope is hungry for new material, we recommend ordering well in advance. Planning ahead helps ensure everything arrives smoothly—even during busy seasons or weather hiccups.
🚛 Looking Into Faster Shipping Options
We hear you—and we’re working on it. We’re exploring new carriers and faster, affordable solutions so you spend less time refreshing tracking pages and more time geeking out under the lens.
💬 A Quick Note of Thanks
To our community of collectors, scientists, and curious minds—thank you. Your patience and support mean the world to us. Every package we ship is packed with care, discretion, and an unwavering dedication to your experience.
If you ever need assistance or just want to say hi, drop us a message. We’re here.
For more information please check our FAQ