Expanded Return Policy for Basidium Equilibrium

Thank you for purchasing from BasidiumEquilibrium.com. We are committed to ensuring your satisfaction with our products and services. Below is our updated return policy, which outlines the procedures for replacements, product returns, and refunds while ensuring the security and integrity of our business.

General Return Policy

Due to the nature of the products we sell, especially those with expiration dates, we cannot accept returns once a product has passed the expiration date. We encourage all customers to check product dates upon receipt and store items properly to ensure they remain usable within the specified period.

Eligible Return Window

Products are eligible for return or replacement within 30 days of the purchase date, provided they have not passed their expiration date.
– Items returned must be in their original, unopened packaging. Opened or tampered products are not eligible for returns or refunds unless there is evidence of damage upon arrival.

Damaged Product Policy

We honor replacements for products damaged due to shipping or inclement weather conditions. If you receive a product that has been damaged in transit, we ask that you follow these steps:

1. Contact Customer Service

– Email us at Basidiumeqhq@gmail.com within 7 days of receiving the damaged product.
– Provide your order number, a description of the damage, and clear photos of the product and its packaging to help us process your request efficiently.

2. Processing Time

– Once your claim has been reviewed and approved, we will send out a replacement product at no additional cost. Please allow 5-10 business days for processing and shipment of your replacement.

Replacement Policy

In most cases, damaged products will be replaced rather than refunded. However, if a replacement is not possible due to inventory limitations or other circumstances, a refund will be issued according to the guidelines below.

– Replacement products will be shipped as soon as we confirm the product’s condition and the damage.
– If a replacement is issued, you will be notified via email with tracking information for the new product.

Refund Policy

Refunds will only be issued in cases where:
– The damaged product cannot be replaced due to inventory issues.
– The product was significantly different from what was advertised or promised.
– After review, our customer support team deems a refund necessary.

Refund Process

– Approved refunds will be issued to the original payment method within 7-10 business days of approval.
– Please note that refund timelines may vary depending on your financial institution.

Non-Returnable Items
Due to health and safety concerns, certain products, such as spores, cultures, and other biological specimens**, are not eligible for returns once opened, unless they arrive damaged or defective.

Customer Responsibilities
– Ensure all contact details are accurate when submitting a return or replacement request.
– Provide requested documentation (such as photos) to expedite the process.
– Follow proper storage guidelines to maintain the product’s integrity, as we cannot replace products damaged due to improper storage.

Contact Us

If you have any questions or concerns about your order, our customer support team is here to help. You can reach us directly at Basidiumeqhq@gmail.com. We aim to respond to all inquiries within 24-48 hours, and we appreciate your patience as we work to resolve any issues.

Policy Updates

This return policy is subject to change. Any updates will be posted on our website, and we encourage customers to review this policy before making a purchase.

Thank you for choosing Basidium Equilibrium, where your satisfaction is our priority.