Privacy Policy — Basidium Equilibrium
Effective date: 06 / 25 / 2025
1. Who We Are
Basidium Equilibrium operates the website https://www.basidiumequilibrium.com (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us.
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact Data | Name, billing and shipping address, email, phone | Order processing, delivery, customer support |
| Order & Payment Data | Items purchased, order totals, payment method (processed by secure third‑party gateways) | Fulfillment, refunds, bookkeeping, fraud prevention |
| Technical Data | IP address, browser type, device information, login cookies | Site security, spam detection, analytics, tax/shipping estimates |
| User‑Generated Content | Comments, reviews, messages sent through contact forms | Community engagement, customer service |
Payment security: Credit‑card or wallet details are never stored on our servers. Transactions are handled by PCI‑compliant processors such as Stripe, Max Redemption, Zelle, Bitcoin platforms, or Cash App.
3. How We Use Your Data
-
Order fulfilment — process payments, arrange shipping, send status updates.
-
Customer support — respond to questions, verify guarantees, resolve disputes.
-
Legal compliance — satisfy tax, accounting, and regulatory obligations.
-
Site improvement — maintain security, monitor performance, enhance user experience.
-
Marketing (optional) — send announcements or promotions if you have opted in; you may opt out at any time.
4. Cookies & Similar Technologies
-
Functional cookies save your login status and preference settings.
-
Comment cookies allow your name and email to auto‑fill on future visits (optional opt‑in).
-
Cookies do not contain payment data. You can block or delete them in your browser settings, but some site features may not function correctly.
5. Data Sharing
We do not sell or rent your personal information. Access is limited to:
-
Internal staff (Administrators, Shop Managers) who need the data to fulfil orders or provide support.
-
Trusted service providers (payment gateways, shipping carriers, email platforms) that process data on our behalf under strict confidentiality obligations.
-
Legal authorities when required to comply with law, court order, or prevent fraud.
6. Retention Period
| Data type | Retention |
|---|---|
| Comments & reviews | Indefinitely, unless you request deletion |
| Customer account data | While the account remains active |
| Order records | Minimum seven (7) years for tax and accounting |
| Technical logs | Up to one (1) year for security and diagnostics |
You may request deletion of personal data that we are not legally required to retain.
7. Your Rights
Subject to applicable law, you may:
-
Access a copy of the personal data we hold about you.
-
Rectify inaccurate or incomplete information.
-
Delete your data or close your account (subject to legal retention limits).
-
Restrict or object to certain processing activities.
-
Withdraw consent for marketing emails at any time.
Contact us at [email protected] to exercise these rights. We will respond within 30 days.
8. International Transfers
We currently ship only within the United States (excluding California, Idaho, and Georgia) and to jurisdictions where our products are legal. If you access the Site from outside the U.S., you understand that your data may be transferred to, stored, and processed in the United States.
9. Embedded Content & External Links
Pages on this Site may include embedded content (e.g., YouTube videos, Instagram posts). Embedded content behaves as if you visited the originating site and may collect data as described in those sites’ privacy policies.
10. Security
We use SSL/TLS encryption, secure server hosting, and regular software updates to safeguard your information. No internet transmission is 100 % secure, but we follow industry best practices to minimize risk.
11. Policy Updates
We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a new effective date. Please review this policy each time you place an order.
Contact
Questions about this policy?
Email [email protected]. We’re here to help Monday – Friday.