Frequently asked Questions
- All cultures are made to order. Please allow 7-14 business days to ship. This helps us ensure high quality standards for your orders. If anything happens to elongate the shipping timeframe we will reach out, via email, to make sure it is poperly communicated to you.
- How orders are processed. Monday – Friday Orders are processed Daily. Orders that come in after 5:00 pm (cst) will be processed the next day. If you have not received order conformation within 48 hours please reach out to us at email@example.com. Please include your order number. Orders that come in on the weekend (Saturday & Sunday), or after 5:00pm on Friday will be processed on Monday.
- CASH APP – Payments at check out. Our site cannot charge your cash app account directly, payments will need to be made manually by the purchaser. We ask that you add your Cash app tag so we can link payments to invoices. PLEASE leave note on Cash app Blank.
- CASH Payments – Cash payments are available at check out. Once your order is submitted, you will be prompted with details on address to send funds. We suggest that you send cash payments with a tracking number. Please send us an email once you have put the payment in the mail, so we can look out for it. Any Cash order more than two weeks old, that has not been paid for, will be deleted. If you need any assistance please email us at firstname.lastname@example.org
- V e n m o payments are available through email
- We guarantee our genetic cleanliness for 30 days from purchase, if you find a genetic to be contaminated prior to use please send us an email, include order number and pictures. This will help us identify issues and aid in the process. Emails go to email@example.com we will arrange for replacement
- Most LC and Spore orders will ship within 24-48 hours.
- Slants take longer. Slants may add an additional 48 hours to your normal shipping timeframe.
- If you have not received your order or shipping conformation within 14 business days please email us, at firstname.lastname@example.org. Please include your order number for reference.
TERMS AND CONDITIONS
- CYBER WEEKEND SALE – DISCOUNTS AUTOMATICALLY APPLIED AT CHECKOUT
- Please allow added time for shipping during holiday seasons. Mail Carriers are busy and packahes can be delayed a day or more.
- During peak buisness, please allow the full 7-14 day period for custom order building.
- Questions email us at email@example.com
TERMS AND CONDITIONS
- We do not ship any products to Idaho or Georgia. We will NOT ship to any international countries where Psilocybe spores are illegal
- By purchasing any products from our catalog you are acknowledging that these products are strictly for microscopic, novelty or collection purposes only.
- BasidiumEquilibrium.com is not liable for anyone who does not follow these guidelines
- We do not sell psilocybe spores to any persons under the age of 18. If we suspect an order is made by a minor, we may ask for age verification
- Sporecoop.com will not replace any packages seized by customs
- We do not ship to Idaho and Georgia, or any International coutry where psilocybe spores are illegal
- All applicable orders process in 24-72hrs
- We are currently shipping Mon-Fri; most orders arrive 3-5days from shipping
- If you have shipping issues, lost or damaged packages. Please reach out to Basidiumeqhq@gmail.com , always please include order number for reference.
- If there was an error with the address, we will re-ship, but ask you to pay the $7 flat shipping fee again.
- If your order/package says “Delivered” on our end (through our shipping/tracking info at Stamps.com), and you did not receive it, we will ask you to pay 25% of the original order total price, plus $7 for reshipping of your order.
- Please allow additional days for shipment during holidays and seasonal times of increased volume for Post office and shipping centers
- ICE PACK and HEAT PACK Guidance is as follows. There is NO need to add an Ice pack or Heat Pack to Spore Orders. Please use your best judgement about the weather in your area and whether or not you want to add an Ice pack or Heat Pack. These may create condensation in plates during the shipping process.